Do your products come with a warranty?

Yes. Every product goes through a strict quality control process and is covered against manufacturing defects. If anything isn't right, we replace it — free of charge and without hassle.

What if I don't like the product?

No problem. You have up to 14 days to request a return. If you're not satisfied, we refund you — quickly and with no unnecessary paperwork.

What makes you different from other stores?

Beyond first-class quality, we offer personal service, fast support and a curated selection for men with high standards. Our mission is simple: every customer 100% satisfied — from checkout to everyday wear.

How long does shipping take?

We offer free express shipping worldwide. You'll receive a tracking number after purchase so you can follow your parcel at any time.

Are your products suitable as gifts?

Yes. Our products are carefully packaged and make an ideal gift. You can also add a personalised message if you'd like.

Refund Policy

Return Policy

At Aurex, we offer a 14-day return period.
This means you have 14 days after receiving your item to request a return.

Return Requirements

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging.
Proof of purchase or a receipt is also required.

To start a return, please contact us at m2l067@outlook.com.

Once your return has been approved, we will send you a return shipping label along with detailed instructions on how and where to send your item.
Please note: items sent back without first requesting a return cannot be accepted.

If you have any questions about your return, feel free to contact us at any time at m2l067@outlook.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product.
We will review the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food or flowers)
Custom-made products (e.g., personalized items)
Personal care and hygiene products (e.g., cosmetics)
Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards.
If you are unsure about an item, please contact us before placing your order.

Exchanges

The fastest way to get the item you want is to return the item you already have.
Once your return has been accepted, you can place a new order for the desired product.

14-Day Right of Withdrawal in the European Union

If your order is being delivered within the European Union, you have the right to cancel or return it within 14 days without giving any reason.
The item must be in its original condition – unworn or unused, with tags and packaging – and include proof of purchase.

Refunds

We will notify you once we have received and inspected your return.
If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at m2l067@outlook.com

Refund Policy

FAQ