Do your products come with a warranty?

Yes. Every product goes through a strict quality control process and is covered against manufacturing defects. If anything isn't right, we replace it — free of charge and without hassle.

What if I don't like the product?

No problem. You have up to 14 days to request a return. If you're not satisfied, we refund you — quickly and with no unnecessary paperwork.

What makes you different from other stores?

Beyond first-class quality, we offer personal service, fast support and a curated selection for men with high standards. Our mission is simple: every customer 100% satisfied — from checkout to everyday wear.

How long does shipping take?

We offer free express shipping worldwide. You'll receive a tracking number after purchase so you can follow your parcel at any time.

Are your products suitable as gifts?

Yes. Our products are carefully packaged and make an ideal gift. You can also add a personalised message if you'd like.

Shipping Policy

Shipping & Delivery Terms — Aurex

ADDRESS ACCURACY

All orders are shipped to the address provided by the customer at checkout.
Please make sure all information is correct and complete to avoid delivery problems.
We accept no responsibility for delivery errors caused by incorrect or incomplete address information.

RECIPIENT ABSENCE

Please make sure someone is available at the delivery address to receive the order.
The postal service will make up to three delivery attempts.
If no one is available, the package will be taken to the nearest post office and must be picked up there within 7 consecutive days.

If the package is not picked up within this period, it will be returned to us.
In such cases, an additional payment for the new delivery is required to reship the order.

Details about delivery attempts and pickup instructions are provided through the tracking code sent by email and can be viewed on the website of the respective postal service.

INCORRECT OR INCOMPLETE ADDRESS

In the event of a failed delivery due to an incorrect or incomplete address, the package will be returned to the sender without any further delivery attempt.

The customer is required to pay a new shipping fee of 15 USD (shipping + handling) to have the order reshipped.
Refunds are not granted in such cases.

ORDER PROCESSING TIME

Orders are processed within 1 to 3 business days.
This period includes payment confirmation, product selection, packaging, and shipping.

ORDER TRACKING

A tracking code will be sent to you by email within up to 7 business days after your order has been processed.

Since this is international shipping, tracking may only become visible 5 to 10 business days after dispatch, once the package is in transit.

ESTIMATED DELIVERY TIME

The estimated delivery time is 10 to 20 business days from the date of shipment.
However, over 80% of our orders arrive within 15 business days.

SHIPPING ORIGIN

Our products are shipped from warehouses in Europe and Asia.
In some cases, your order may arrive in multiple packages; a separate tracking number will be provided for each.

DELIVERY METHODS

All deliveries are handled through local postal services.
In the event of a failed delivery due to recipient absence, regional delivery restrictions, or address problems, the customer may be required to pick up the package at the nearest post office.

Please make sure your address is filled out completely and correctly.
Delivery errors caused by inaccurate address information are the responsibility of the customer.

By placing an order on our website, the customer acknowledges and agrees to all the terms stated above.